1) Transition sets the benchmark by which the client provider relationship is initially measured.
True
False
2) Successful transitions result in better business outcomes only for the Enterprise (Customer) and not to the provider in the long run.
False
True
3) Well-executed transition enables customers to unlock value from outsourcing initiative in quickest possible time.
True
False
4) Transition does not estimate the costs, timing, resources and risks associated with a service.
True
False
5) Transition is new or changed service that satisfies the needs of the customer.
True
False
6) A hostile transition in IT can be defined as when you take over knowledge from another external provider and then in a second step, the responsibility to deliver the work is transferred to us.
True
False
7) Which of the below statement defines the Knowledge Acquisition phase of the Transition?
Understand the existing environment,process ,service scope
Hands on experince with actual env with limited scope
Handle the services in scope with minimal to no support
Satbilizes the environment and try to achieve the target SLAs/KPIs
Provide service independently to SLA and strive for continous improvement
8) Which of the below statement defines the Secondary Support of the Transition?
Understand the existing environment,process ,service scope
Hands on experince with actual env with limited scope
Handle the services in scope with minimal to no support
Satbilizes the environment and try to achieve the target SLAs/KPIs
Provide service independently to SLA and strive for continous improvement
9) Which of the below statement defines the Primary Support phase of the Transition?
Understand the existing environment,process ,service scope
Hands on experince with actual env with limited scope
Handle the services in scope with minimal to no support
Satbilizes the environment and try to achieve the target SLAs/KPIs
Provide service independently to SLA and strive for continous improvement
10) Which of the below statement defines the Stabilization phase of the Transition?
Understand the existing environment,process ,service scope
Hands on experince with actual env with limited scope
Handle the services in scope with minimal to no support
Satbilizes the environment and try to achieve the target SLAs/KPIs
Provide service independently to SLA and strive for continous improvement
11) Which of the below statement defines the Steady phase of the Transition?
Understand the existing environment,process ,service scope
Hands on experince with actual env with limited scope
Handle the services in scope with minimal to no support
Satbilizes the environment and try to achieve the target SLAs/KPIs
Provide service independently to SLA and strive for continous improvement
12) Which of the below tools/applications is used to create and maintain the transition plan?
Service Acquisition Manager (SAM) & Microsoft Project Plan (MPP )
Microsoft Project Plan (MPP )
13) Which of the below features are present in the SAM tool? -- All
I. Plan and Track the Transition
II. Import/Export Reports
III. Task Dependency Mapping
IV. Milestone Alerts/Report Scheduler
14) Which of the below transition scenarios aligns with scale and complexity?
Transition from mutiple Geographies for DC
15) Which of the below tools/applications is a one-stop shop which provides the details of the past and present transitions?
Transition Program Log (TPL)
Contractual Commitments Risk Tracker (CCRT)
Service Acquisition Manager (SAM)
Microsoft Project Plan (MPP )
16) Staff Attrition is a key element during the transition from the in-house customer team.
True
False
17) Personal development and team management is the responsibility of Transition Lead, Manager and Director.
True
False
18) Transparency to the customer helps in successful transition.
True
False
19) Team Building exercise within Company and Client Associates is one of the best practices during the transition.
True
False
20) Which of these are not the focus areas of Transition?
Automation
21) Which one of the below option is related to Rigor in Transition (RIT)?
Ensure that all exisitng operational tools and processes are transitionioned and details are documented
22) Quality gates and Acceptance criteria are not related to each other.
False
True
23) Toll Gates are applicable for all the phases of Transition.
True
False
24) Which one of the below Acceptance criteria is related to Pre Secondary Support Quality gate?
RAID Log
25) What is the possible mitigation plan when there is a delay in getting the ODC and network connectivity during the transition?
connect through alternative vpn
26) Transition Governance/Review takes place in 3 levels to achieve smooth and risk free transition.
True
False
Concepts
------------
ETVX Model and Phases - Entry,Task, validation, exit
Transitional plannin (ETVX) -- First Phase
Knowledge Acquisition (ETVX) -- Second Phase
Secondary Support (ETVX) Third Phase
Primary Support (ETVX) Fourth Phase
Stabilization (ETVX) Fifth Phase
Steady State (ETVX) Fifth Phase
The following tools and applications will be used during a transition:
Service Acquisition Manager (SAM) -- Plan and track, Reports, Import/ Export, Trackers, Acceptance Criteria and Dependecies, Task Dependecies feature, Report Scheduler
Microsoft Project Plan (MPP ) -- Task administration, resource management, Transition scheduling and tracking , Reporting
Phases : startup, Initition, transition execution, closing the transition
Task administration -- Task, summary task, milestone administration
Contractual Commitments Risk Tracker (CCRT) --
Contract Commitment Tracker is a very useful asset that helps the engagements to track the commitment clauses, specified in the customer contracts, MSAs, SOWs and so on. This tracker enables the project to capture the commitment against the following parameters, apart from other additional commitments.
Transition Program Log (TPL) --
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